ak11 Privacy Policy — Your Data, Your Rights, Our Commitment
At ak11, protecting the personal information of our players across Bangladesh is a core operational responsibility, not an afterthought. This Privacy Policy explains precisely what data we collect, why we collect it, how we use it, and the rights you hold over your own information.
Six Privacy Principles That Guide ak11
Every data decision at ak11 is measured against these principles before it is implemented. They represent the minimum standard we hold ourselves to on behalf of every player.
ak11 collects personal data only for specific, clearly defined purposes — account management, payment processing, identity verification, fraud prevention, and platform improvement. Data collected for one purpose is never repurposed for another without your explicit consent.
We ask only for what is necessary. ak11 does not collect excessive personal information. When a process can be completed with less data, we design it that way. You will never be asked to provide information that does not serve a direct operational purpose on the platform.
All data stored by ak11 is protected by 256-bit SSL encryption in transit and AES-256 encryption at rest. Access to personal data is restricted to authorised staff on a strict need-to-know basis. Security controls are reviewed and updated on a continuous basis.
ak11 does not sell, rent, or trade your personal data to third-party advertisers, data brokers, or marketing networks under any circumstances. Your information exists on our platform to serve your account — not to generate revenue through data commercialisation.
You retain meaningful control over your personal data at all times. ak11 provides straightforward mechanisms to access, correct, and where applicable delete the data we hold about you. Data subject requests are handled promptly and without unnecessary friction.
ak11 does not retain personal data indefinitely. Data is kept only for as long as it is needed to fulfil the purpose for which it was collected, or as required by applicable legal obligations. Once the retention period expires, data is securely deleted or anonymised.
- Introduction
- Data Controller
- Data We Collect
- How We Collect Data
- How We Use Your Data
- Legal Basis for Processing
- Data Sharing and Disclosure
- Cookies and Tracking
- Data Retention
- Your Rights
- Security Measures
- Children and Minors
- Third-Party Services
- Policy Updates
- Contact Us
Introduction
This Privacy Policy ("Policy") applies to all users of the ak11 platform accessible at https://ak11.im ("the Platform"). It describes how ak11 collects, processes, stores, and protects the personal data of registered users and visitors, with particular regard to players based in Bangladesh.
By registering an account on ak11 or by continuing to use the Platform after this Policy has been published or updated, you acknowledge that you have read and understood the practices described herein. If you do not agree with any aspect of this Policy, you should discontinue use of the Platform and contact [email protected] to request account closure.
This Policy should be read alongside the ak11 Terms & Conditions, which are available at https://ak11.im/terms-conditions. Defined terms used in this Policy carry the same meaning as in the Terms & Conditions unless otherwise stated here.
Data Controller
For the purposes of this Policy, ak11 acts as the data controller in respect of personal data collected through the Platform. As data controller, ak11 determines the purposes and means by which personal data is processed.
All data-related enquiries, subject access requests, correction requests, and deletion requests should be directed to the ak11 Data Support team at [email protected]. Please include "Privacy Request" in the subject line of your message to ensure prompt routing to the appropriate team.
ak11 is committed to responding to all data subject requests within 30 calendar days of receipt, in accordance with its obligations to users. Where a request is complex or involves a large volume of data, we will notify you of any extension to that timeline within the initial 30-day period.
Data We Collect
ak11 collects personal data in several categories depending on your level of engagement with the Platform. The categories of data collected are as follows:
| Data Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, national ID number, photograph | During registration and KYC verification |
| Contact Data | Email address, mobile phone number, residential address | During registration and account updates |
| Financial Data | bKash / Nagad / Rocket / Upay mobile wallet numbers, bank account details, transaction history | During deposit, withdrawal, and verification processes |
| Gaming Data | Bet history, game session logs, win/loss records, bonus usage | Continuously during platform use |
| Technical Data | IP address, device type, browser type, operating system, session timestamps | Automatically upon Platform access |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions | When you contact ak11 support |
| Behavioural Data | Pages visited, features used, click patterns, time on site | Via cookies and analytics tools during Platform use |
ak11 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data beyond what is strictly required for identity verification purposes under applicable anti-money-laundering obligations.
How We Collect Data
ak11 collects personal data through the following channels:
- Directly from you: Information you provide when you register an account, complete identity verification, make a deposit or withdrawal, contact customer support, or respond to a survey or promotion.
- Automatically: Technical and behavioural data collected by our servers, cookies, and analytics tools when you access or use the Platform. This includes your IP address, device identifiers, and browsing activity on ak11.
- From payment providers: Transaction confirmation data received from payment partners such as bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard when you initiate a financial transaction.
- From identity verification services: Where applicable, ak11 may use third-party Know Your Customer (KYC) service providers to cross-reference the identity documents you submit during account verification. These providers supply only a verification result — they do not retain a copy of your documents on ak11's behalf.
- From fraud prevention tools: Automated systems that analyse transaction patterns, login behaviour, and device fingerprints to detect and prevent fraudulent activity on the Platform.
How We Use Your Data
ak11 uses the personal data it collects for the following purposes:
- Account creation and management: To create, maintain, and administer your ak11 account, including processing login requests and managing account settings.
- Identity and age verification: To confirm that you are at least 21 years of age and to verify your identity as required by our anti-money-laundering and responsible gaming obligations.
- Payment processing: To process deposits and withdrawals via your chosen Supported Payment Method, and to maintain an accurate record of your transaction history in BDT.
- Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, bonus abuse, multi-accounting, and other forms of Platform misuse.
- Customer support: To respond to your enquiries, resolve disputes, process complaints, and maintain a record of support interactions for quality assurance.
- Responsible gaming: To monitor gaming behaviour for indicators of problem gambling and to administer self-exclusion, deposit limits, and cooling-off periods requested by users.
- Legal and regulatory compliance: To meet our obligations under applicable laws, including record-keeping requirements and responding to lawful requests from competent authorities.
- Platform improvement: To analyse aggregated, anonymised usage data to improve the performance, design, and content of the ak11 platform. Individual user data is not used for this purpose without anonymisation.
- Marketing communications: To send you promotional offers, bonus notifications, and platform updates, where you have provided consent to receive such communications. You may withdraw this consent at any time by contacting [email protected].
Legal Basis for Processing
ak11 processes your personal data on one or more of the following legal bases depending on the specific processing activity:
- Contractual necessity: Processing required to perform our obligations under the Terms & Conditions, including account management, payment processing, and customer support.
- Legal obligation: Processing required to comply with applicable laws, including anti-money-laundering regulations and age verification requirements.
- Legitimate interests: Processing carried out for purposes including fraud prevention, platform security, and service improvement, where these interests are not overridden by your rights and interests.
- Consent: Processing carried out where you have given explicit consent, including the sending of marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing carried out before the withdrawal.
Data Sharing and Disclosure
ak11 does not sell your personal data. We share data only in the following limited and controlled circumstances:
- Payment service providers: We share financial transaction data with your chosen payment provider (e.g., bKash, Nagad, Rocket) solely to process your deposit or withdrawal. Each provider operates under its own privacy policy and data protection obligations.
- Identity verification partners: Where required for KYC compliance, identity documents may be shared with accredited third-party verification services. These partners are contractually bound to process your data only for verification purposes.
- Game content providers: When you play a game powered by a third-party studio such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi, certain technical session data is shared with that provider to deliver the game. These providers are subject to their own data handling standards.
- Fraud prevention services: Anonymised or aggregated data may be shared with third-party fraud detection tools to protect the integrity of the platform and its users.
- Legal authorities: ak11 will disclose personal data to competent legal authorities where required to do so by law, court order, or regulatory directive. We will notify affected users of such disclosure where legally permitted to do so.
- Business transfers: In the event of a merger, acquisition, or sale of all or part of ak11's business assets, user data may be transferred to the acquiring entity, subject to the same privacy commitments described in this Policy.
Cookies and Tracking Technologies
ak11 uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file placed on your device when you visit a website. The cookies used by ak11 fall into the following categories:
- Strictly necessary cookies: Required for the Platform to function. These include session cookies that maintain your login state and security cookies that protect against cross-site request forgery. These cannot be disabled without affecting Platform functionality.
- Performance cookies: Used to collect anonymised data about how users interact with the Platform, including which pages are visited most frequently and where users encounter errors. This information is used exclusively to improve Platform performance.
- Functional cookies: Used to remember your preferences, such as language settings and display preferences, so you do not have to reconfigure them on each visit.
- Analytics cookies: Used by internal analytics tools to understand aggregate user behaviour. No individual user profiles are built for commercial purposes from this data.
You can manage your cookie preferences through your browser settings. Blocking certain categories of cookies may affect the functionality of some Platform features. Strictly necessary cookies cannot be blocked without disrupting the Platform's core operation.
Data Retention
ak11 retains personal data only for as long as necessary to fulfil the purpose for which it was collected, subject to any longer retention period required by applicable law. The general retention principles applied by ak11 are as follows:
- Active account data: Retained for the duration of your account relationship with ak11 and for a period of five years following account closure, to satisfy legal record-keeping obligations.
- Transaction records: Financial transaction records including deposit and withdrawal history are retained for a minimum of seven years from the date of the transaction to comply with applicable financial record-keeping requirements.
- Identity verification documents: Copies of identity documents submitted for KYC purposes are retained for five years following account closure or the completion of the verification process, whichever is later.
- Support communications: Records of customer support interactions are retained for three years from the date of the most recent communication in that case.
- Marketing consent records: Records of marketing consent and withdrawal of consent are retained for five years from the date of the last consent action.
- Technical and log data: Server logs and technical data are retained for up to 12 months, after which they are automatically deleted or anonymised.
When data reaches the end of its applicable retention period, ak11 will securely delete it using industry-standard data destruction methods, or anonymise it in a manner that permanently prevents re-identification.
Your Rights
As a user of the ak11 platform, you hold the following rights in respect of the personal data we hold about you. To exercise any of these rights, please contact [email protected] with the subject line "Privacy Request" and specify clearly which right you wish to exercise.
You may request a copy of all personal data ak11 holds about you. We will provide this within 30 days of a valid request, free of charge for the first request in any 12-month period.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. We will action corrections within 14 days of a verified request.
You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to legal retention obligations that may require us to keep certain records.
In certain circumstances, you may request that we restrict the processing of your data — for example, while the accuracy of that data is being contested or while a complaint is under review.
Where processing is based on your consent or a contract, you may request your data in a structured, machine-readable format so that it can be transferred to another service provider if you choose.
You may object to processing carried out on the basis of legitimate interests, including profiling. You may also withdraw consent to marketing communications at any time without penalty.
Security Measures
ak11 implements a layered security architecture to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. Key security measures in place include:
- Encryption in transit: All data transmitted between your device and the ak11 Platform is encrypted using TLS 1.3 with 256-bit SSL certificates, ensuring that your data cannot be intercepted during transmission.
- Encryption at rest: Sensitive personal data stored in ak11's databases is encrypted using AES-256 encryption. Encryption keys are managed separately from the encrypted data.
- Access controls: Access to personal data within ak11's systems is restricted on a strict role-based need-to-know basis. Staff members who do not require access to personal data in the performance of their duties are not granted such access.
- Two-factor authentication: ak11 encourages all users to enable two-factor authentication on their accounts. Internal staff accounts with access to production systems are required to use multi-factor authentication without exception.
- Penetration testing: ak11's technical infrastructure is subject to regular independent security assessments and penetration tests. Identified vulnerabilities are remediated in accordance with a risk-prioritised schedule.
- Incident response: ak11 maintains a documented data breach response procedure. In the event of a breach that poses a significant risk to affected users, we will notify those users as promptly as practicable.
While ak11 takes all reasonable technical and organisational measures to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your own account credentials and for notifying [email protected] immediately if you suspect any unauthorised access to your account.
Children and Minors
ak11 is strictly an adult platform. The Platform is not intended for, directed at, or designed to be used by persons under the age of 21. ak11 does not knowingly collect personal data from individuals under 21 years of age.
Where ak11 discovers or has reasonable grounds to believe that personal data has been collected from a person under the age of 21, that person's account will be immediately suspended, all associated data will be reviewed, and all deposits will be returned where technically and legally feasible. Any winnings generated during any period of underage use will be forfeited in full.
If you are a parent or guardian and believe that your child may have registered an account on ak11, please contact us immediately at [email protected]. We will investigate and take appropriate action without delay.
Third-Party Services
The ak11 Platform integrates with a number of third-party services necessary for its operation. These include payment processors, game content studios, identity verification services, and analytics tools. When you interact with these integrated services, those providers may collect and process certain data about you in accordance with their own privacy policies.
ak11 exercises due diligence in selecting third-party partners and requires by contract that they maintain data protection standards consistent with this Policy. However, ak11 is not responsible for the independent data practices of third-party providers once data leaves the ak11 Platform environment.
Key third-party integrations currently active on the ak11 Platform include:
- Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, Mastercard — each operating under their respective data protection frameworks.
- Game studios: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi — game session data is processed by these studios to deliver live and RNG game content.
- KYC and AML services: Identity verification and anti-money-laundering screening providers used to satisfy regulatory compliance requirements.
Policy Updates
ak11 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable laws, or platform features. When material changes are made, we will notify registered users by email and by posting a prominent notice on the Platform at least 14 days before the updated Policy takes effect.
The effective date displayed at the top of this document indicates the version of the Policy currently in force. We recommend reviewing this Policy periodically to stay informed about how ak11 protects your data. The most current version of this Policy is always available at https://ak11.im/privacy-policy.
Your continued use of the Platform after the effective date of any updated Policy constitutes your acceptance of the revised terms. If you do not agree with any update, you may request account closure before the update takes effect by contacting [email protected].
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the personal data ak11 holds about you, please contact our Data Support team using the details below:
- Email: [email protected] — please include "Privacy Request" in your subject line
- Response time: Data subject requests are acknowledged within 5 business days and resolved within 30 calendar days on Bangladesh Standard Time (UTC+6)
- Support hours: 24 hours a day, 7 days a week
- Language: English
Ready to Play? Your Data Is Safe With Us.
ak11 combines a secure, SSL-encrypted platform with 500+ casino games and live cricket betting — all accessible instantly for players across Dhaka, Chittagong, Sylhet, and every corner of Bangladesh.